This title is not at all creative, but as speechless as I am about this story, that was best I could do! haha
Being Friday, I did my weekly grocery shopping this morning. Last night, I stayed up pretty late working on a menu for the week and writing my shopping list. One of the dinners I plan on making this week is Barbecue Chicken Pizza, so I listed Sweet Baby Ray's barbecue sauce on my list. (This has a point, and I will get to it, I promise!)
(Oh! And after some of you suggested using a toaster oven while we wait to buy a new oven, I was intrigued by the idea--I never really thought of using a toaster oven in place of a real oven. We have a toaster oven, but it's a very small cheap one that we probably should have replaced a few years ago. So, after reading a million reviews on Amazon, I bought a new toaster oven and it's supposed to arrive tomorrow. It was definitely an extra expense for the month, but it's much cheaper than a new oven, and it should get us by for a long time. I'm excited to make pizza in it tomorrow!)
Anyway, I dropped off the kids at school and then stopped at Kroger to buy my groceries. When I got to the section where the barbecue sauce is, I noticed that the original Sweet Baby Ray's sauce was on sale for 10/$10--so only $1 each, instead of the regular $2.49. Awesome! I didn't know it was on sale, but when I saw that, I decided to get two of them. (Since Noah has been grilling a lot lately, I figured he could make chicken or something next week.)
So, I finished my grocery shopping and went through the checkout. When I got home, I looked over my receipt--something I never used to do! But since I've been doing the budgeting and really working on saving money, I have checked over my receipts lately just to make sure I paid the prices I had planned on.
I noticed that the barbecue sauce rang up at $2.49 instead of the $1 that the sign had said. I used to be a cashier at Kroger, and I know that most of the time when a customer says that an item rang up at the wrong price, they actually just picked up the wrong item and assumed it was the one listed on the sign. For that reason, I always double check the UPC number on the shelf tag or ad sign with the item to make sure I'm getting the right thing.
I was sure that I had picked up the correct bottle and that I didn't read the sign wrong. In the evening, I had to go back by Kroger when I took Noah to go skating with his friends, so I brought the barbecue sauce and my receipt to Kroger to hopefully get a refund of the difference. Noah and I went inside, and before I went to the customer service desk, I wanted to check the sign to make sure I wasn't wrong.
We walked to the shelf and sure enough, there was a tag that read 10/$10. I didn't want the manager to have to walk all the way back there to check it out, so I took a picture of it with my phone to show her. We walked up to the service desk and I explained what happened.
(I really love the Kroger that I shop at, and the employees are all super friendly--except for the managers. I try to avoid having to interact with them because they act like you are the biggest nuisance for just being in the store. I feel like I have to apologize for shopping there, hahaha. And I've only had an issue with a food item or incorrect price probably three times in all the years I've been shopping there, so it's not like I'm a customer that complains all the time.)
Today, the manager clearly didn't believe that I was telling the truth about the sign. I showed her the picture on my phone, and she said she was going to have to go check it out for herself. I waited patiently at the counter while she walked back there. When she came back, she said there wasn't a sign or tag anywhere saying that it was 10/$10.
I was kind of stunned--it had literally only been about two minutes since I took the photo! Noah was with me, and he saw everything, too. I showed the manager the photo again, and she still didn't believe me--she told me that I was going to have to go back there and show the sign to her. At this point, I just wanted to prove I wasn't a liar, so I walked back there to show her the tag--and it was gone.
I couldn't believe it! I'm SURE that she took the tag off of the shelf when she went to look for herself the first time. There is no way that one of the stock persons noticed it and removed it in the two minutes it took for me to walk to the front of the store! The time stamp on my photo even proved that it was there just minutes before. But she didn't want to look at that, and when I insisted that the tag was on the shelf just a couple of minutes ago, she just shrugged and said, "Well, there is no tag there, so I don't know what happened; they were on sale last week, but not now."
I just stared, kind of stunned that she would even think that I was dumb enough to believe that the tag mysteriously disappeared or that one of the stock persons removed it. She then said, "Well, if you really think you saw a sign, then I'll just give it to you for that price; but I know they aren't on sale, so if there was a sign, it was a mistake."
I know this is a long and petty story (it's just a bottle of barbecue sauce, after all) but I'm still just kind of speechless about the whole thing. Why didn't she just say, "Oh, that sign must have been left up there from last week; that's our mistake. But, since we didn't take the sign down, we'll just give it to you for that price" ? When I was a cashier, that's exactly how I would have handled it.
Noah and I laughed about it when we left the store, wondering how in the heck that just happened. If nothing else, it made for a funny story to tell Jerry later. Anyone else have an odd customer service experience like this? It was definitely a first for me!
Have a great weekend, everyone :)
(ETA: I did contact Kroger's corporate office, and I got a response from them. The response is posted here: Stolen (and terribly photoshopped) photos)
Being Friday, I did my weekly grocery shopping this morning. Last night, I stayed up pretty late working on a menu for the week and writing my shopping list. One of the dinners I plan on making this week is Barbecue Chicken Pizza, so I listed Sweet Baby Ray's barbecue sauce on my list. (This has a point, and I will get to it, I promise!)
| Mmmm... super easy Barbecue Chicken Pizza |
Anyway, I dropped off the kids at school and then stopped at Kroger to buy my groceries. When I got to the section where the barbecue sauce is, I noticed that the original Sweet Baby Ray's sauce was on sale for 10/$10--so only $1 each, instead of the regular $2.49. Awesome! I didn't know it was on sale, but when I saw that, I decided to get two of them. (Since Noah has been grilling a lot lately, I figured he could make chicken or something next week.)
So, I finished my grocery shopping and went through the checkout. When I got home, I looked over my receipt--something I never used to do! But since I've been doing the budgeting and really working on saving money, I have checked over my receipts lately just to make sure I paid the prices I had planned on.
I noticed that the barbecue sauce rang up at $2.49 instead of the $1 that the sign had said. I used to be a cashier at Kroger, and I know that most of the time when a customer says that an item rang up at the wrong price, they actually just picked up the wrong item and assumed it was the one listed on the sign. For that reason, I always double check the UPC number on the shelf tag or ad sign with the item to make sure I'm getting the right thing.
I was sure that I had picked up the correct bottle and that I didn't read the sign wrong. In the evening, I had to go back by Kroger when I took Noah to go skating with his friends, so I brought the barbecue sauce and my receipt to Kroger to hopefully get a refund of the difference. Noah and I went inside, and before I went to the customer service desk, I wanted to check the sign to make sure I wasn't wrong.
We walked to the shelf and sure enough, there was a tag that read 10/$10. I didn't want the manager to have to walk all the way back there to check it out, so I took a picture of it with my phone to show her. We walked up to the service desk and I explained what happened.
(I really love the Kroger that I shop at, and the employees are all super friendly--except for the managers. I try to avoid having to interact with them because they act like you are the biggest nuisance for just being in the store. I feel like I have to apologize for shopping there, hahaha. And I've only had an issue with a food item or incorrect price probably three times in all the years I've been shopping there, so it's not like I'm a customer that complains all the time.)
Today, the manager clearly didn't believe that I was telling the truth about the sign. I showed her the picture on my phone, and she said she was going to have to go check it out for herself. I waited patiently at the counter while she walked back there. When she came back, she said there wasn't a sign or tag anywhere saying that it was 10/$10.
I was kind of stunned--it had literally only been about two minutes since I took the photo! Noah was with me, and he saw everything, too. I showed the manager the photo again, and she still didn't believe me--she told me that I was going to have to go back there and show the sign to her. At this point, I just wanted to prove I wasn't a liar, so I walked back there to show her the tag--and it was gone.
I couldn't believe it! I'm SURE that she took the tag off of the shelf when she went to look for herself the first time. There is no way that one of the stock persons noticed it and removed it in the two minutes it took for me to walk to the front of the store! The time stamp on my photo even proved that it was there just minutes before. But she didn't want to look at that, and when I insisted that the tag was on the shelf just a couple of minutes ago, she just shrugged and said, "Well, there is no tag there, so I don't know what happened; they were on sale last week, but not now."
I just stared, kind of stunned that she would even think that I was dumb enough to believe that the tag mysteriously disappeared or that one of the stock persons removed it. She then said, "Well, if you really think you saw a sign, then I'll just give it to you for that price; but I know they aren't on sale, so if there was a sign, it was a mistake."
I know this is a long and petty story (it's just a bottle of barbecue sauce, after all) but I'm still just kind of speechless about the whole thing. Why didn't she just say, "Oh, that sign must have been left up there from last week; that's our mistake. But, since we didn't take the sign down, we'll just give it to you for that price" ? When I was a cashier, that's exactly how I would have handled it.
Noah and I laughed about it when we left the store, wondering how in the heck that just happened. If nothing else, it made for a funny story to tell Jerry later. Anyone else have an odd customer service experience like this? It was definitely a first for me!
Have a great weekend, everyone :)
(ETA: I did contact Kroger's corporate office, and I got a response from them. The response is posted here: Stolen (and terribly photoshopped) photos)








































