tag:blogger.com,1999:blog-4904256286279591900.post145383731478248045..comments2024-03-28T14:42:42.958-04:00Comments on Runs for Cookies: An odd customer service experience at KrogerUnknownnoreply@blogger.comBlogger33125tag:blogger.com,1999:blog-4904256286279591900.post-7655364573438658732017-09-15T18:11:35.599-04:002017-09-15T18:11:35.599-04:00Wow, that is pretty bad!! She caused herself a l...Wow, that is pretty bad!! She caused herself a lot more work than she needed to, not to mention being dishonest on top of it. It is a shame that some people would choose to go that route! I, too, would have been completely understanding if told that the sale had ended. And most places would probably give you the discount since it was their bad to leave the sign up. Thanks for sharing that. IMelissahttps://www.blogger.com/profile/13033665660045508472noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-47974142303307039632017-09-13T19:20:31.876-04:002017-09-13T19:20:31.876-04:00When I uploaded the photo, I zoomed in close enoug...When I uploaded the photo, I zoomed in close enough to see that the sale had ended a couple of days prior (I didn't notice this in the store). If the service manager had just pointed that out to me, I would have been completely understanding. There was no reason for her to lie about it--it was so odd!Katie Fosterhttps://www.blogger.com/profile/04733849582309631730noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-57796091388008260032017-09-12T11:50:26.348-04:002017-09-12T11:50:26.348-04:00Were you able to see a date on the tag for the sal...Were you able to see a date on the tag for the sales dates or even find a circular for the store that had the sale price to prove her wrong? Either way she could of been a bit more polite about it. I don't know what she would of gotten out of it by doing this. Michelle Frosthttps://www.blogger.com/profile/01551783121115811136noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-32908188374637792562017-09-12T11:18:38.840-04:002017-09-12T11:18:38.840-04:00Look for the promotions online or in the flyer. R...Look for the promotions online or in the flyer. Report them to the BBB immediately. Darlenehttps://www.blogger.com/profile/08118162066754431225noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-16672972997189405602017-09-11T17:02:32.072-04:002017-09-11T17:02:32.072-04:00A few months ago, I went to Meijer later in the ev...A few months ago, I went to Meijer later in the evening. When I went to get something from the Deli counter at 8:45pm, the person working back there said they were closed. I was sure that they were supposed to be open until 9p, so I talked to the manager at the customer service desk. He called back there and I could hear parts of his end of the conversation. I heard him say "I can check Anonymoushttps://www.blogger.com/profile/00161065155871882647noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-35853668123464839152017-09-11T14:59:19.340-04:002017-09-11T14:59:19.340-04:00When you complain to corporate Kroger don't fo...When you complain to corporate Kroger don't forget to mention that you blog to "thousands" of readers and this story got the most hits of any blog post you have ever written! ;)Katherine's Kornerhttps://www.blogger.com/profile/06221288308922087418noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-80783992554550214972017-09-11T11:45:12.262-04:002017-09-11T11:45:12.262-04:00Oh My!!!!! That's awful! Here in NY I often ...Oh My!!!!! That's awful! Here in NY I often shop at Wegman's. They have always gone above and beyond in customer service. I have gotten refunds on things that I couldn't bring back to the store! I bought oranges once and pretty much the whole bag was bad...REALLY bad by the next day. BUT I didn't get back to the store for another week. I mentioned it to the cashier and she Bridgettehttps://www.blogger.com/profile/08147093663087643923noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-86204726521349028492017-09-11T08:35:55.942-04:002017-09-11T08:35:55.942-04:00Also, a part of me totally reacted to this post li...Also, a part of me totally reacted to this post like, "Does she know WHO you ARE!?" Haha clearly she has no idea that you're famous. :)<br />Rach D.https://www.blogger.com/profile/11570348488738781236noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-65308349067336611922017-09-11T08:35:16.739-04:002017-09-11T08:35:16.739-04:00Oh man! I don't know if you're interested,...Oh man! I don't know if you're interested, but I would totally complain to their corporate office. That's a violation of their store policy (obviously) but I also think of families in poverty and elderly folks who might have been in that situation and her gas-lighting people like that could make them feel so humiliated, confused and even crazy! So not okay. Glad you're able to Rach D.https://www.blogger.com/profile/11570348488738781236noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-87458209948145877132017-09-11T07:33:39.975-04:002017-09-11T07:33:39.975-04:00Hi, I`m comming from Slowenia and follow your Blog...Hi, I`m comming from Slowenia and follow your Blog for a while now. I just wanted to inform you that today I found your Blog Photos in a commercial article on a slowenian website. In this article they say your name is Nina and you are a singer who lost weight with the help of GoSlimm Patch. I don`t know if you gave them permission but I just wanted you to know. You can find the Article here http:kr enahttps://www.blogger.com/profile/08686508411232160914noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-28280720914749845222017-09-10T21:19:11.837-04:002017-09-10T21:19:11.837-04:00I'll echo everyone else here. Share this blog...I'll echo everyone else here. Share this blog post with Kroger corporate. I'm shocked that the managers treat you like this. I shop at two different Krogers (Canton/Plymouth) and the managers are SUPER FRIENDLY. By any chance is there another location you could easily shop at instead and see if the service is better?Jen Ghttps://www.blogger.com/profile/17983271800394937767noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-24779936711581944882017-09-10T15:16:13.045-04:002017-09-10T15:16:13.045-04:00What a bunch of crap! I am also a Michigander and...What a bunch of crap! I am also a Michigander and am feeling really lucky that the Kroger near me have really amazing employees!! I am wondering if anyone that reads this blog works at Kroger and would have some advise for you???Anonymoushttps://www.blogger.com/profile/06742503664316101616noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-15727288959901870752017-09-10T10:40:37.486-04:002017-09-10T10:40:37.486-04:00I would've called that girl out! What a fibbe...I would've called that girl out! What a fibber!PointFiveKoreanhttps://www.blogger.com/profile/16996926972036922990noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-48088724762527792812017-09-10T09:29:12.279-04:002017-09-10T09:29:12.279-04:00That is insane! I would have been so upset. I pro...That is insane! I would have been so upset. I probably would have taken it above their just to prove my point. Anonymoushttps://www.blogger.com/profile/06600330925200969042noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-29714785880748592282017-09-10T02:09:29.821-04:002017-09-10T02:09:29.821-04:00I used to work at Target and our policy was that i...I used to work at Target and our policy was that if we left a sign up that was incorrect, we had to honor it. I agree this is just bad customer service. They act like the money is coming out of their own pocket!Kristinhttps://www.blogger.com/profile/15202867191418460904noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-9858899000256916072017-09-09T23:18:23.052-04:002017-09-09T23:18:23.052-04:00If you have a Twitter account, you could tweet at ...If you have a Twitter account, you could tweet at them. I have had good results tweeting at a company and getting them to respond in several instances. I used to only use it as a last resort bc I don't want to Twitter shame anyone, but sometimes it was the only way to get a response. So crummy what that manager did!! I'm not a fan of "the customer is always right" but in this Melhttps://www.blogger.com/profile/08577987845741959339noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-75750186688048190202017-09-09T23:04:29.064-04:002017-09-09T23:04:29.064-04:00In California the law is they have to honor the po...In California the law is they have to honor the posted price; whether it's expired or wrong doesn't matter.Been therehttps://www.blogger.com/profile/06359544364443257350noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-9706723388089465092017-09-09T21:46:18.351-04:002017-09-09T21:46:18.351-04:00I agree with the others, definitely call corporate...I agree with the others, definitely call corporate or take it to Kroger's facebook page. There was no way they should have treated you like that.Sarahhttps://www.blogger.com/profile/15194707895099991434noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-73734946405987036232017-09-09T20:35:04.419-04:002017-09-09T20:35:04.419-04:00This exact situation has happened to me at Kroger ...This exact situation has happened to me at Kroger before!! Only I didn't have a picture on my phone to prove it. I'm sure whoever they sent to look for the sign removed it because I know it was there when I bought the item. That's so frustrating.Jenhttps://www.blogger.com/profile/13811846014961541861noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-50140464164569261632017-09-09T14:06:43.370-04:002017-09-09T14:06:43.370-04:00Looks like that was a sale from last week's fl...Looks like that was a sale from last week's flyer. They left the sign up, so the manager should have given them to you for a dollar each anyway. I would contact someone from the company for sure.Marcie Dietrichhttps://www.blogger.com/profile/03182252295496815378noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-56836592126512170562017-09-09T14:05:07.039-04:002017-09-09T14:05:07.039-04:00Punch!Punch!salemslot9https://www.blogger.com/profile/07661640429528005183noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-65835431430956334132017-09-09T14:00:20.649-04:002017-09-09T14:00:20.649-04:00KarenSeptember 9, 2017 at 1:56 PM
You need to be p...KarenSeptember 9, 2017 at 1:56 PM<br />You need to be proactive and contact her district manager with your transaction with this dishonest manager. Then you should contact corporate with your experience as well as with your photo. How many other customer have they treated like this? I would remind them that you are a customer who chooses to spend your money there and you can go somewhere else andKarenhttps://www.blogger.com/profile/13490301583402394225noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-86190046306456614552017-09-09T13:56:14.020-04:002017-09-09T13:56:14.020-04:00This comment has been removed by the author.Karenhttps://www.blogger.com/profile/13490301583402394225noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-46598211673456971512017-09-09T13:48:35.503-04:002017-09-09T13:48:35.503-04:00My husband and I often have conversations about ho...My husband and I often have conversations about how customer service certainly isn't what it used to be. Whatever happened to the customer always being right? Having grown up in the customer service industry, it can be disheartening to see how bad it's gotten. If these board and mortar stores don't want us to switch all of our shopping to the internet, they better start thinking Julie Castaneda-Hickshttps://www.blogger.com/profile/09813205421955284885noreply@blogger.comtag:blogger.com,1999:blog-4904256286279591900.post-2006894871755291272017-09-09T13:44:00.869-04:002017-09-09T13:44:00.869-04:00I am speechless. What in the world?! Why lie and b...I am speechless. What in the world?! Why lie and be so petty over a $2 bottle of BBQ sauce!? I just can't even. Kroger corperate definitely needs to hear this story!Rose | RoseBakes.comhttps://www.blogger.com/profile/01095505820845580013noreply@blogger.com